About
Heavensgate‘s Collaboration Community launched in 2023 to showcase and source conscious and progressive pieces from artists and designers worldwide. Our platform fosters relationships in the art and fashion industries, based on authenticity, trust, and shared values. We aim to break down industry stereotypes and support new and emerging creatives.
Contact
Q&A
-
A: Due to the unique and limited nature of our items, all sales at Heaven's Gate are final. We do not offer returns or exchanges.
-
A: If your item from Heaven's Gate arrives damaged, please document the damage with photos and contact us immediately so we can address the issue.
-
A: Heaven's Gate is not responsible for lost or stolen packages once they have left our facility. If you suspect your package has been lost or stolen, please contact the shipping provider to investigate and potentially file a claim.
-
A: The buyer is responsible for all import fees on international orders from Heaven's Gate. We will not provide refunds for items returned because customs fees were not paid.
-
A: No, Heaven's Gate does not issue refunds for items returned due to non-payment of customs fees. All buyers are responsible for paying the applicable customs fees to receive their orders.